What documents do I need?
All passengers, including children and babies, must have their personal documentation in order, passport or visas according to the country or countries you are going to visit.
It is necessary that you have a minimum validity of 6 months for the itineraries in Egypt, the Holy Land, Antilles and South Caribbean.
Children under the age of 18 who travel without their parents must provide a written permission signed by their parents or tutors due to it may be asked for any authority.
We remind the passengers, especially those who do not have Spanish nationality, that they should make sure they have completed all the rules and requirements regarding visas before starting the journey.
What is included in the price of your cruise?
The price of your cruise includes all meals, in addition to water service in bars and restaurants, and service of juices, coffee, and tea in the main restaurants.
You can also enjoy these activities day and night on board:
- Spectacular shows
- Access to all bars and lounges
- Live Music
- Fitness center and jogging track outdoor
- All pools, Jacuzzis and solárium
- Entertainment in the pool area
- Facilities, clubs, and entertainment for children and youth
- Selection of aboard movies and television
- The All Inclusive package (read more about our All Inclusive)
Are transfers included?
Yes, if the itinerary includes the aerial (except in the itinerary Canary Islands). You will find Pullmantur staff who will show you the access to the buses to transport you to the port where the cruise will be waiting.
Otherwise, if the itinerary does not have the flight included, the transfers will be made by the customer. It is possible to book private transfer services with an additional cost.
Can I contract my Pullmantur travel insurance?
We recommend you our assistance insurance for only 20€ each passenger, ensuring the tranquillity of having the main risks covered.
Can I book excursions before boarding in the cruise?
The tours reservation can be made by the agency or the client in the Web: Excursions
Objects not allowed on board
Not allowed to board objects that generate heat or produce flames as irons, electric stoves, candles, incense or any other object that may cause a fire. The curling tongs and hair dryers are allowed.
There is not allowed to board weapons, explosives or any other object that represents a risk to people or property. Such items will be confiscated by security personnel boat and take appropriate action. Possession of items such as dive knives must be reported to ship personnel at the time of shipment. Such items are allowed on board, but will be guarded by security personnel of the boat when not in use on land.
Do I need any visa to visit St Petersburg with the Baltic Capitals itinerary?
Our staff on board will negotiate with the Russian immigration authorities all the documents needed to go ashore without the need of an individual visa, if a Pullmantur excursion is contracted. When you contract an excursion, a collective visa will be made without any additional cost to the contracted price of the tour*.
However, if you want to visit St. Petersburg on your own, we recommend you to negotiate with the Russian consulate the necessary documents to acquire your individual visa before the departure.
* All visas are subject to approval by the Russian authorities.
Do I need to be vaccinated before traveling?
If you are going to travel to Costa Rica or Jamaica on any of our Legendary Caribbean cruises and/ or the Antilles and South Caribbean, you will have to check before boarding whether or not you need to prove that you have had the yellow fever vaccination to enter these countries. If the answer is yes, you must be vaccinated at least 10 days before boarding.
How can I get the The Waves service?
If you book a Suite category in our boats you will have details and amenities at the port, on board and exclusive benefits.
Zenith, Horizon: ST and SR Categories
Sovereign: Categories RS, ST and GT Categories
The Waves White included in all stays in the Junior Suite: JT on Sovereign and Monarch, JT and JS on Zenith and Horizon ships.
The Waves Black included in all stays in the Top Suites: RS, ST and GT on the Sovereign and Monarch, PT and GS on the Horizon, and PT and LS on the Zenith.
Is there Senior Citizen discounts, starting at what age?
At Pullmantur, we are all young enough to enjoy a unique experience on board a Pullmantur cruise.If you are 55 years or older you may enjoy our senior citizen discounts. Check out the terms and conditions with your travel agent, there is limited availability depending on the season. It is mandatory to present a copy of your passport or identification that certifies your senior citizen status.
Can I travel being pregnant?
Given that the boat is not equipped for assisting in pregnancies and births no reservations are accepted from passengers who, on the trip finalisation date, are in their 24th week of pregnancy, or who are at a more advanced stage of their pregnancy.
What is the age to be considered baby or child?
Babies: from six months to 2 years old. Children: from 2 to 11 years old.
What is the minimum age to travel?
It is not possible to travel babys who aren´t completed six months in the date of embarkation.
Can I travel with Pullmantur if I have a disability?
Yes, there are some cabins and areas adapted for disabled people.
Can I celebrate my wedding or vow renewal on board?
Yes, it is possible with Pullmantur, we are prepared to offer you all kind of facilities to suit your needs. Communicate it when make your reservation and everything will be ready at your arrival. This kind of celebrations have an additional cost.
If you get married aboard one ship of Pullmantur get: Marriage ceremony with the Captain, marriage certificate (no legal validity), beauty treatment and spa, hair and makeup for the bride and relaxing massage for two, washing and ironing of the wedding dress, unique bouquet for the bride, cocktail of champagne and canapes, wedding cake personalized photo album of the ceremony. The next day, continental breakfast in the cabin with an surprise gift, bottle of champagne and sweets. This kind of celebrations have an additional cost.
Should I bring a towel?
It is not necessary; Pullmantur will have bathroom and pool towels available in your cabin upon your arrival.
What is the language spoken on the ship?
Spanish is the main language spoken on our Pullmantur cruise ships, although our crew speaks other languages such as English, French and Portuguese.
How many bags can I take on board?
It depends on the route you take. If the aerial is included, the suitcase weight is determined by the airline.
Can anyone contact me on board?
Yes, you can find all our ship telephones in the web www.dialaship.com